剑桥雅思8Test2听力原文Section 1 task1
JUDY: Good morning.Total Insurance,Judyspeaking,how may I help you?
MICHAEL: I recently shipped my belongings fromoverseas back here to Australia and I took outinsurance with your company.Some items weredamaged during the move so I need to make aclaim.What do I have to do?
JUDY: Okay,well first I need to get a few detailsabout this.Can you give me your name please?
MICHAEL: Yes.It's Michael Alexander.
JUDY: Okay.And your address please?
MICHAEL: My old address of my current one?
JUDY: Your current one.
MICHAEL: It's 24 Manly Street,Milperra near Sydney.
JUDY: What was the suburb,sorry?
JUDY: Right.Now,who was the shipping agent Mr Alexander?
MICHAEL: You mean the company we used?
JUDY: Yes,the company who packed everything up at the point of origin.
MICHAEL: Oh,it was...er...First Class Movers.
JUDY: Okay...where were the goods shipped from?
MICHAEL: China,but the ship came via Singapore and was there for about a week.
JUDY: Don't worry,all of that information will be in the documentation.Now,the dates.Do youknow when the ship arrived?
MICHAEL: It left on the 11th of October and got to Sydney on the 28th of November.
JUDY: Okay.I need one more thing.There's a reference number.It should be in the top right-hand corner of the pink form they gave you.
MICHAEL: Let me have a look.I have so many papers.Yes,here it is.It's 601 ACK.
剑桥雅思8Test2听力原文Section 1 task2
JUDY: I need to take down a few details of theactual damage over the phone before you put in afull report.Can you tell me how many items weredamaged and what the damage was?
MICHAEL: Yes,well four things actually.I'll start withthe big things.My TV first of all.It's a large one...veryexpensive.
JUDY: Our insurance doesn't cover electricalproblems.
MICHAEL: It isn't an electrical problem.The screnhas a huge crack in it so it's unusable.
JUDY: I see.Any idea of the price to repair it?
MICHAEL: No.Well,I don't think it can be repaired.It will need a new one.
JUDY: Okay.I'll make a note of that and we'll see what we can do.Now,what was the seconditem?
MICHAEL: The cabinet from the bathroom was damaged as well.It's a lovely cabinet,we use itto keep our towels in.
JUDY: And what is the extent of the damage?
MICHAEL: Well,the back and the sides seem okay but the door has a huge hole in it.It can't berepaired.I'm really not very happy about it.
JUDY: And how much do you think it will cost to replace it?
MICHAEL: Well,when I bought it last year I paid $125 for it.But the one I've seen here inSydney is a bit more expensive,it's $140.
JUDY: Right,and what was the third item?
MICHAEL: My dining room table.It's a lovely table from Indonesia.It must have been very hotinside the container because one leg has completely split down the middle.The top and theother three look okay thank goodness.
JUDY: Any idea of the price to repair it?
MICHAEL: Well,I had an estimate done on this actually because it is a very special table tous.They quoted us $200,which is really pricey so I hope the insurance will cover the total cost.
JUDY: I'm sure that will be fine.What was the last item,Mr Alexander?
MICHAEL: Well,we have a lovely set of china plates and dishes,you know,with matchingcups,saucers,the lot.They were all in the one box which must have got dropped because someplates were broken - six actually.
JUDY: And can you tell me the replacement value of these?
MICHAEL: Well,it's hard to say because they were part of a set but they can be up to $10each as it's such a good set.
JUDY: Okay,so that would be around $60 altogether?
MICHAEL: Yes,that's right.
JUDY: And is that all of the items?
MICHAEL: Yes.So what do I have to do now?