JUDY: Good morning.Total Insurance,Judyspeaking,how may I help you?
MICHAEL: I recently shipped my belongings fromoverseas back here to Australia and I took outinsurance with your company.Some items weredamaged during the move so I need to make aclaim.What do I have to do?
JUDY: Okay,well first I need to get a few detailsabout this.Can you give me your name please?
MICHAEL: Yes.It's Michael Alexander.
JUDY: Okay.And your address please?
MICHAEL: My old address of my current one?
JUDY: Your current one.
MICHAEL: It's 24 Manly Street,Milperra near Sydney.
JUDY: What was the suburb,sorry?
JUDY: Right.Now,who was the shipping agent Mr Alexander?
MICHAEL: You mean the company we used?
JUDY: Yes,the company who packed everything up at the point of origin.
MICHAEL: Oh,it was...er...First Class Movers.
JUDY: Okay...where were the goods shipped from?
MICHAEL: China,but the ship came via Singapore and was there for about a week.
JUDY: Don't worry,all of that information will be in the documentation.Now,the dates.Do youknow when the ship arrived?
MICHAEL: It left on the 11th of October and got to Sydney on the 28th of November.
JUDY: Okay.I need one more thing.There's a reference number.It should be in the top right-hand corner of the pink form they gave you.
MICHAEL: Let me have a look.I have so many papers.Yes,here it is.It's 601 ACK.
JUDY: I need to take down a few details of theactual damage over the phone before you put in afull report.Can you tell me how many items weredamaged and what the damage was?
MICHAEL: Yes,well four things actually.I'll start withthe big things.My TV first of all.It's a large one...veryexpensive.
JUDY: Our insurance doesn't cover electricalproblems.
MICHAEL: It isn't an electrical problem.The screnhas a huge crack in it so it's unusable.
JUDY: I see.Any idea of the price to repair it?
MICHAEL: No.Well,I don't think it can be repaired.It will need a new one.
JUDY: Okay.I'll make a note of that and we'll see what we can do.Now,what was the seconditem?
MICHAEL: The cabinet from the bathroom was damaged as well.It's a lovely cabinet,we use itto keep our towels in.
JUDY: And what is the extent of the damage?
MICHAEL: Well,the back and the sides seem okay but the door has a huge hole in it.It can't berepaired.I'm really not very happy about it.
JUDY: And how much do you think it will cost to replace it?
MICHAEL: Well,when I bought it last year I paid $125 for it.But the one I've seen here inSydney is a bit more expensive,it's $140.
JUDY: Right,and what was the third item?
MICHAEL: My dining room table.It's a lovely table from Indonesia.It must have been very hotinside the container because one leg has completely split down the middle.The top and theother three look okay thank goodness.
JUDY: Any idea of the price to repair it?
MICHAEL: Well,I had an estimate done on this actually because it is a very special table tous.They quoted us $200,which is really pricey so I hope the insurance will cover the total cost.
JUDY: I'm sure that will be fine.What was the last item,Mr Alexander?
MICHAEL: Well,we have a lovely set of china plates and dishes,you know,with matchingcups,saucers,the lot.They were all in the one box which must have got dropped because someplates were broken - six actually.
JUDY: And can you tell me the replacement value of these?
MICHAEL: Well,it's hard to say because they were part of a set but they can be up to $10each as it's such a good set.
JUDY: Okay,so that would be around $60 altogether?
MICHAEL: Yes,that's right.
JUDY: And is that all of the items?
MICHAEL: Yes.So what do I have to do now?
Welcome to Green Vale Agricultural Park.As youknow,we have only been open a week so you areamongst our first visitors.We have lots offascinating and outdoor exhibits on our hugecomplex,spreading hundreds of hectares.Our remitis to give educational opportunities to the widerpublic as well as to offer research sites for a widevariety of agriculturists and other scientists.
Let's start by seeing what there is to do.As you cansee here on our giant wall plan,we are now situatedin the Reception block...here.As you walk out of themain door into the park there is a path you can follow.If you follow this route you willimmediately come into the Rare Breeds section,where we keep a wide variety of animals which Ishall be telling you a little more about later.Next to this...moving east...is the large grazing areafor the rare breeds.Then further east...in the largest section of our Park is the ForestArea.South of the grazing area and in fact just next to the Reception block is ourExperimental Crop Area.In the middle of the Park...this circular area is our lake...These twosmall rectangular shapes here...are the Fish Farms where we rear fish for sale.To the east ofthose is the marsh area which attracts a great many migrant birds.In the south-easterncorner,beyond the marsh,is our Market Garden area,growing vegetables and flowers.
All these areas can be visited by the general publicfor almost all the year...although...please take noteof the large signs at the entrance to each area whichtell...which tell you when certain areas are beingused for particular controlled experiments and aretherefore temporarily out of bounds to the public.
You can see for yourself what a huge area the parkcovers and a key question is always,how can wemove around?Well you have a choice of means...allenvironmentally friendly...cars are banned in thepark.We have bicycles which you can hire behind theReception block...here...the healthy ones of you can go on foot and finally there's our electrictram,powered from solar cells.You find more information about this the front entrance.
A good place to start on your tour is the Rare Breeds section.We keep goats,sheep and hensand other kinds of poultry.We are also thinking of bringing in cows and horses but we donot,as yet,have facilities for these bigger animals.The animals are fed in public twice a day and ashort lecture given on their feeding habits and nutritional needs.These are very popular withthe public but of course we mustn't lose sight of the main purpose of having this section,not assuch to preserve rare animals but to maintain the diversity of breeds to broaden the genepool for agricultural development.Green Vale changes with the seasons with different eventshappening at different times of the year.May will be perhaps our most spectacular month withthe arrival of the Canada geese and when our fruit trees will be in full blossom,but there areinteresting events on all year round...for example John Havers,our expert fly fisherman,iscurrently giving displays on the lake.Each of the sections has its own seasonalcalendar...please consult the summary board at the main entrance.And the final section,as wereturn to the Reception blocks,is the orchard.
Do take time to browse round our shop...there is a wide selection of books on wildlife,some ofthem written by local authors,and the history of farming,including organic farming,somethingwhich the park will be diversifying into in the coming months.
PROFESSOR: Good morning everyone.In today's seminar,Grant Freeman,a biologist who specialises in identifying insects,and who works for the Australian Quarantine Service,has come to talk to us about his current research work.Right,well,over to you,Grant.
GRANT: Good morning,everyone.I'm sure that you know that the quarantine service regulates all food brought into Australla.Well,obviously they want to protect Australia from diseases that might come in with imported goods,but they also want to prevent insect pests from being introduced into the country,and that's where I have a part to play.Anyway,my current research involves trying to find a particular type of bee,the Asian Honey Bee,and finding out whether there are any of them around in various states of Australia.We discovered a few of them in Queensland once and eradicated them.Now,we're pretty keen to make sure that there aren't any more getting in,particularly to New South Wales and other states.
STUDENT 1: What's wrong with Asian Honey Bees?Are they so different from Australian bees?
GRANT: Well,in fact,they look almost the same,but they are infested with mites - microscopic creatures which live on them,and which can seriously damage our own home-grown bees,or could even wipe them out.
PROFESSOR: Well,what would happen if Australianbees died out?
GRANT: Well,the honey from Australian bees is ofexcellent quality,much better than the stuff theAsian bees produce.In fact,Australia exports nativeQueen bees to a large number of countries becauseof this.When the European Honey Bee was firstdiscovered out in the bush,we found they madereally unpleasant honey and they were also too bigto pollinate many of our native flowers here inAustralia.
STUDENT 2: That must have had a devastating effect on the natural flora.Did you lose anyspecies?
GRANT: No,we managed to get them under control before that happened but if Asian beesgot in there could be other consequences.We could lose a lot of money because you might notbe aware,but it's estimated that native bees' pollination of flower and vegetable crops is worth1.2 billion dollars a year.So in a way they're the farmers' friend.Oh,and another thing is,if you'restung by an Asian Honey Bee,it can produce an allergic reaction in some people;so they'remuch more dangerous than native bees.