WOMAN: Can i help you?
MAN: Yes,I've just moved to this area with my wifeand children and I'd like to know where we can allregister with a doctor at a Health Centre.
WOMAN: Okay.Well,there's Doctor Green at TheHarvey Clinic.We always recommend her forbabies,because she's very good with them and sheruns a special clinic.
MAN: Oh...actually my youngest child is five,so that wouldn't be any good for us.
MAN: Is there anywhere else I could try?
WOMAN: Yes,the Eshcol Health Practice is the next one on my list.
MAN: How do you spell that?
WOMAN: E-S-H-C-O-L.And it's Doctor Fuller,who has space on his list.The clinic only opened ayear ago,so the facilities are all very modern.
MAN: That sounds good.
WOMAN: And it's particularly good if you're busy furing the day,because they also doappointments in the evening.They're closed on Saturday,though.The only other place on the listis the Health Centre on Shore Lane.You can register with Doctor Gormley,that's G-O-R-M-L-E-Y.He's new there,but the centre has a very good reputation.
MAN: Oh yes,I think I know the road.That would be the best one.Thanks.Could you tell me,willall their services be free?
WOMAN: Erm...there are usually some small charges that doctors make.Let me see what itsays bout the Shore Lane Centre.If you need to be vaccinated before and trips abroad,youwon't have to pay for this.Erm,what else?The sports injury treatment service operates on apaying basis,as does the nutritional therapy service.Some health centres do offer alternativetherapies like homeopathy as part of their pay-to-use service.Shore Lane are hoping to do thissoon - I think they may start with acupuncture.And finally,if you need to prove you're healthyor haven't had any serious injuries before a new employer will accept you,you can get a freefitness check-up there,but you'd most likely have to pay for insurance medicals though.
WOMAN: You might also be interested to know theCentre is running a pilot scheme of talks ofrpatients.I've got the list here.Actually,they look veryinteresting.
MAN: What sort of things?
WOMAN: Well,the first one's about giving upsmoking.It's next week,the twenty-fifth ofFebruary,at 7 pm,and that's in Room 4.It says,thetalk will stress the health benefits particularly for people with asthma or heart disease.
MAN: That sounds very interesting.
WOMAN: There's also a talk for families with children.It's on Healthy Eating,and takes place onthe first of March at five o'clock.
MAN: Will that be at the Health Centre?
WOMAN: Erm,actually it's at the primary school on Shore Lane.I imagine they're inviting theparents of pupils there - it says here 'all welcome'.
MAN: Mmm,I might go to that if I have time.
WOMAN: There's a couple of other talks - one giving advice about how to avoid injuries whiledoing exercise.It's on the ninth of March.Oh,it's a late afternoon talk,at four thirty,and it'll be inRoom 6.It also says the talk is suitable for all ages.And finally,there's a talk called 'StressManaement' which is...
WOMAN: Hi.It's Laura Cariton here.We've justarrived at the holiday flat,but I can't get the hotwater and heating to work.
MAN: Oh right!That's easy.Don't worry.In theupstairs cupboard,you'll find the water heater.You'llsee three main controls on the left at the bottom ofthe heater.The first one - the round one on the farleft - is the most important one for the heating and hot water.It's the main controlswitch.Make sure it's in the 'on' position.The switch is 'off'.That's probably what's happened -it's got switched off by mistake.The middle one of these three controls - you'll see it's slightlylarger than the first one - controls the radiators.If you feel cold while you're there and need theradiators on,this needs to be turned to maximum.The last of the three controls - the one onthe right - is usually on about a number four setting which for the water in the taps is usuallyquite hot enough.
Below the heating controls in the middle is a small round plastic button.If there isn't enoughwater in the pipes,sometimes the heater goes out.If this happens you'll need to press thisbutton to reset the heater.Hold it in for about five seconds and the heater should come onagain.Then there's a little square indicator under the third knob that's kind of alarm light.It'llflash if you need to reset the heater.
WOMAN: It sounds complicated...
MAN: I'm sure you won't have any problems with it.There should be some more instructions onthe side of the heater.Call me back if you can't make it work.
WOMAN: While you're on the phone,we haven'tmanaged to find a few things we need,like extrapillows for the beds and some washing powder.Isthere any here?
MAN: Pillows... yes.If you look in the cupboard,thelarge white one upstairs - to the left of the bathroomdoor - there should be four or five on the topshelf.And if you want to do some washing,there'ssome powder for that... probably by the backdoor.There's a kind of shelf there above the sink.In fact,I'm sure there's some there,in a largeblue box.You need about half a cup full for each wash.
And that reminds me,the spare key to the back door is hanging on a hook on the wall by thesitting room window.Please make sure to put it back when you've used it.The previous guestslost it in the garden and I had to find some spare bulbs in a large cardboard box.It's on top ofthe washing machine with all kinds of useful things in it.Oh,and another thing I forgot tomention when we last spoke...
MAN: I've left you a local map,so you'll be able to find your way around easily.It shows thewhole area.I put it in the top drawer of the chest under the TV in your bedroom.There's awhole file of local information in there too.
WOMAN: Thanks.What about visiting the town?Can you give us any advice?
MAN: Yes.You'll need to take the car.It's too far to walk from the flat really.You have to pay toleave your car in all the car parks now I'm afraid... I like the one that's by the station best andyou can walk to the town centre from there in five minutes.That's where all the bestrestaurants are.But if you want a takeaway,the Italian one does really good pasta andpizzas.Call 7-3 double 2.8-1 for that one,or 7 double 6,double 1,9for the Chinese.They's bothgood and they'll both deliver to the flat.
As for places to visit,yes,do go and see the railway museum.The exhibition is small but reallygood.It gets very crowded on Sundays,so I suggest you visit it on a quieter day,later in theweek,but not on Thursdays which is market day - you won't find anywhere to park and it's alsothe only day of the week when they're not open!Anything else?
WOMAN: Not for the moment.Thanks!
PAUL: Hello,Kira,how are you?
KIRA: Fine thanks,Paul,how are you?
PAUL: Well,thanks.It's good to see you.It must betwelve months since you did our course?
KIRA: That's right.It's nice to come back and sayhello.
PAUL: What course did you enrol in?
KIRA: Actually,I went straight into third year Pharmacy.They credited me with two years,whichprobably made it more difficult for me.
PAUL: On the other hand,you were lucky to be granted credits.Is that why you chose thecourse?
KIRA: Yes.And,as I'd already finished a course in it in my country.I thought it would be easier ifI studied something I already knew.
PAUL: I didn't realise you went into third year.I thought you started in first year.No wonder itwas so hard!And what do you think is one of the big differences between studying at auniversity here and studying in your country?
KIRA: Well,I've found it very difficult to write assignments,because I wasn't familiar with thataspect of the system here.The main problem is that the lecturers expect you to be critical.Thatmade me feel really terrible.I thought "How can I possibly do it?How can I comment onsomeone else's research when they probably spent five years doing it?"I think a lot of peoplewho come from overseas countries have similar problems.But after a while it became easier forme.People expect you to have problems with the process of reading and writing but,in fact,it ismore a question of altering your viewpoint towards academic study.
PAUL: How was the content of the lectures?Was iteasy for you?
KIRA: I didn't really have many problemsunderstanding lectures.The content was very similarto what I'd studied before.
PAUL: And what about the lecturers themselves?Arethey essentially the same as lecturers in yourcountry?
KIRA: Well actually,no.Here,they're much easier to approach.After every lecture you can goand ask them something you didn't understand.Or you can make an appointment and talk tothem about anything in the course.
PAUL: Maybe you found them different because you're a more mature student now,whereaswhen you were studying in your country you were younger and not so assertive.
KIRA: No,I don't think that's the difference.Most of the students here do it.In my faculty,theyall seem to make appointments - usually to talk about something in the course that's worryingthem,but sometimes just about something that might really interest them,something theymight want to speciallse in.The lecturers must set aside certain times every week when they'reavailable for students.
PAUL: That's good to hear.
PAUL: And how was your timetable?Was it a verybusy year?
KIRA: Very,very busy.They make you work veryhard.Apart from lectures,we had practical sessions ina lot of subjects.We did these in small groups.I hadto go and work four hours every week in acommunity pharmacy.Actually,I enjoyed this verymuch - meeting new people all the time.Then insecond semester,we had to get experience inhospital dispensaries,so every second day we went to one of the big hospitals and workedthere.And on top of all that we had our assignments,which took me a lot of time.Oh,I nearlyforgot,between first and second semesters,we had to work full-time for two weeks in a hospital.
PAUL: That does sound a very heavy year.So are you pleased now that you did it?Do you feelsome sense of achievement?
KIRA: Yeah,I do feel much more confident,which I suppose is the most important thing.
PAUL: And have you got any recommendations for people who are studying from overseas?
KIRA: Well,I suppose they need very good English.It would be much better if they spent moretime learning English before they enter the university,because you can be in big trouble if youdon't understand what people are saying and you haven't got time to translate.
PAUL: Anything else?
KIRA: Well,as I said before,the biggert problem for me was a lack of familiarity with theeducation system here.
PAUL: It sounds as if it was a real challenge.Congratulations,Kira.