JUDY: Good morning.Total Insurance,Judyspeaking,how may I help you?
MICHAEL: I recently shipped my belongings fromoverseas back here to Australia and I took outinsurance with your company.Some items weredamaged during the move so I need to make aclaim.What do I have to do?
JUDY: Okay,well first I need to get a few detailsabout this.Can you give me your name please?
MICHAEL: Yes.It's Michael Alexander.
JUDY: Okay.And your address please?
MICHAEL: My old address of my current one?
JUDY: Your current one.
MICHAEL: It's 24 Manly Street,Milperra near Sydney.
JUDY: What was the suburb,sorry?
JUDY: Right.Now,who was the shipping agent Mr Alexander?
MICHAEL: You mean the company we used?
JUDY: Yes,the company who packed everything up at the point of origin.
MICHAEL: Oh,it was...er...First Class Movers.
JUDY: Okay...where were the goods shipped from?
MICHAEL: China,but the ship came via Singapore and was there for about a week.
JUDY: Don't worry,all of that information will be in the documentation.Now,the dates.Do youknow when the ship arrived?
MICHAEL: It left on the 11th of October and got to Sydney on the 28th of November.
JUDY: Okay.I need one more thing.There's a reference number.It should be in the top right-hand corner of the pink form they gave you.
MICHAEL: Let me have a look.I have so many papers.Yes,here it is.It's 601 ACK.